Return & Exchange Policy

At ROOHWÉ, we want you to feel incredible in your piece. However, if something isn’t quite right, here’s how we can help:


📦 What is our Return Policy?

ROOHWÉ accepts exchanges only for size or product, and only within 48 hours of delivery.

To be eligible for an exchange:

  • The item must be unworn, unused, and in its original condition with all tags and packaging intact.
  • You must contact us within 48 hours of receiving your order.

To initiate an exchange, email us at roohweclothing@gmail.com or DM us on Instagram @roohwe.clothing with your Order ID and reason for the request.
⚠️ Please do not send anything back without receiving approval — it will not be accepted.


🔁 Exchange Process

  1. Once your request is approved, we’ll share instructions and our address for return.
  2. You’ll need to courier the product back to us — reverse shipping is to be borne by the customer.
  3. After a quick quality check, we’ll process your exchange within 48 hours.
  4. We will ship your exchanged piece at no additional shipping cost.
    (Subject to availability of stock.)

If the requested product/size is unavailable:

  • You may choose to exchange it for another available product, or
  • Receive store credit valid for 30 days from the date of issuance.


🚫 Refunds

We do not issue refunds under any circumstances, except in the rare case of a manufacturing defect, which will be inspected and verified at our end. In such a case, a refund to the original payment method may be considered.


🚫 Exceptions / Non-Returnable Items

  • Limited edition products are available in limited quantities. We cannot guarantee size exchanges for these items.
  • Customised orders are not eligible for return or exchange.
  • Prepaid orders cannot be cancelled once placed.
  • We allow only one exchange per order, so please review our size guide or reach out for help before placing your order.


📬 Need Help?

Have questions about sizing, styling, or your order?
We’re always happy to assist you —
📩 Email us at roohweclothing@gmail.com
📲 Or DM us on Instagram @roohwe.clothing