Privacy Policy

ROOHWÉ Clothing ("we", "our", "us") operates this website and online store, powered by Shopify, to provide you with curated shopping experiences and high-quality fashion products (the "Services"). This Privacy Policy outlines how we collect, use, and disclose your personal information when you access, use, or interact with the Services.

By using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

 

1. Personal Information We Collect

We may collect and process the following categories of personal information, depending on your interactions with the Services:

  • Contact Information: Name, billing/shipping address, phone number, email address
  • Financial Information: Credit/debit card details, payment method, transaction history
  • Account Information: Username, password, preferences, and settings
  • Order & Transaction Details: Viewed items, wishlist, cart, purchases, returns, exchanges
  • Communication Data: Messages and support inquiries sent to us.
  • Device & Usage Data: IP address, browser type, device type, interaction history, and cookies.

 

2. Sources of Personal Information

We collect personal information from:

  • Directly from you: When you create an account, place an order, or contact us
  • Automatically: Through your use of the Services (e.g., cookies, browsing activity)
  • Third-party partners: Including Shopify and our service providers
  • Marketing & Advertising Partners


3. How We Use Your Information

We use your personal data to:

a. Provide & Improve the Services

  • Process payments, orders, exchanges
  • Manage your account and preferences
  • Ship products and handle returns
  • Offer personalized recommendations

b. Marketing & Advertising

  • Send promotional emails and product recommendations
  • Display targeted ads based on browsing history and cart activity

c. Security & Fraud Prevention

  • Authenticate user accounts
  • Detect fraudulent or suspicious activity
  • Protect our users, store, and systems

d. Customer Communication

  • Respond to your queries or support requests
  • Provide updates on orders, returns, and exchanges

e. Legal Compliance

  • Fulfill legal obligations and regulatory requirements


4. How We Share Your Information

We may disclose your personal information to:

  • Shopify: Our e-commerce platform partner
  • Service Providers: Payment processors, shipping providers, IT vendors, customer support teams
  • Marketing & Advertising Partners: To deliver relevant ads (subject to your preferences)
  • Legal or Regulatory Authorities: As required by law
  • Business Transfers: In case of a merger, acquisition, or sale of assets


5. Shopify Relationship

Our store is hosted on Shopify, which processes your data on our behalf and across other merchants' platforms.
Shopify may also use your personal data for analytics, fraud detection, and service improvement.

To understand how Shopify handles your information, visit:
🔗 Shopify Privacy Policy
🔗 Shopify Privacy Portal


6. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of these sites. Please review their privacy policies before submitting any data.

 

7. Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect or "sell/share" information of individuals under 16 years old. If you are a parent or guardian and believe your child has submitted personal information, contact us to have it deleted.


8. Security & Data Retention

While we implement security measures, no method is completely secure. Please avoid sending sensitive data via unencrypted channels.

We retain your personal data as long as needed to:

  • Maintain your account
  • Provide services
  • Comply with legal requirements
  • Resolve disputes


9. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access / Know the personal data we hold about you
  • Correct inaccurate data
  • Delete your data
  • Port your data to another service
  • Manage communications: Unsubscribe from promotional emails anytime

To exercise your rights, contact us at:
📩 roohweclothing@gmail.com
Or visit: Shopify Privacy Portal

We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to submit requests on your behalf.


10. Complaints

If you have concerns about how your data is handled, contact us using the details below. You may also lodge a complaint with your regional data protection authority.


11. International Data Transfers

We may transfer your data outside your home country. If you're located in the EEA or UK, we use legally approved transfer mechanisms (e.g., Standard Contractual Clauses) to ensure adequate protection.


12. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. We will post updates on this page and revise the "Last Updated" date accordingly.


13. Contact Us

If you have any questions or requests regarding your personal data, please contact us:

📧 Email: roohweclothing@gmail.com